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How do I lodge a complaint?
Please make the Duty Manager aware of any issues you may experience during your stay at the time the situation occurs, to allow us to investigate and rectify the matter promptly.
Any complaints received after you have left the hotel may be received as feedback and the hotel reserves the right to not respond. Any issue raised more than 48 hours after your stay / visit will be filed for reference purposes only.
What time is check in?
Check in is from 4pm and we guarantee rooms between 4pm and 5pm
What time is check out?
Rooms must be vacated by 11am
Are you open on Christmas Day?
Yes, we are open 365 day a year and also offer Christmas Day lunch
Do you provide cots?
Unfortunately, we do not provide cots
Do you offer early check in?
Unfortunately we are unable to offer an early check in at this time.
Do you offer late check out?
Please contact the reception team on 01303 267441 to request a late check out which is subject to availability.
What is the maximum room occupancy
Classic / Classic Seaview Room = 2 people maximum
Classic Room with Sofabed =2 adults and 1 child up to the age of 16 maximum
Executive Family Room = 2 adults and 2 children up to the age of 16 maximum
Executive Room = 2 adults maximum
Deluxe Room = 2 adults maximum
Junior Suite = 2 adults maximum
Belcourt Suite = 2 adults maximum
Do you have room that sleep 3 adults?
Our bedrooms can only accommodate a maximum of 2 adults
Do you have adjoining rooms?
We have family rooms that sleep a maximum of 2 adults and 2 children and this room is accessed by 1 main door and the sleeping areas are in separate rooms
Do you accept pets?
No, we only allow registered service dogs
Do you have rooms where smoking is permitted?
No, we are a fully non smoking hotel and there is a designated smoking shelter outside
Book Now Pay Later Rates - when can I cancel my booking?
This rate allows you to cancel your booking without charge, 4pm the day prior to arrival. After this time, the hotel will charge your card for the first night’s stay to ensure that the card used to secure your booking is valid. Should your card decline, we will call or email you for a different payment method. Please note that your room will be held until 6pm the day prior to arrival and cancelled if no payment is secured by this time. The card used to guarantee your booking will need to be presented at check in upon arrival.
Function Noise - will my room be affected?
Please note that your room may be affected by function noise due to events taking place throughout the hotel. The majority of our events will end at midnight and we thank you in advance for your understanding.
Accessible Rooms
We have 3 accessible rooms on our ground floor. These rooms have a wet room bathroom. We also have wheelchair access into the hotel and two lifts.
Do you accept cash?
The hotel accepts cash in it’s outlets but please note that from the 1st of March 2025, the Spa & Leisure Department will no longer be accepting cash and all payments will need to be settled by debit or credit card. We thank you in advance for your cooperation.
Reservation Payment Procedure
In light of substantial financial losses amounting to thousands of pounds resulting from fraudulent transactions, the hotel now requires all guests to pre-authorise a £50 charge at check-in.
This authorisation must be completed using the original payment card used for booking, via Chip and Pin, Apple Pay, or Google Pay. Once check-out is completed and the room is inspected, the pre-authorised amount will be released.
If the original payment card is not presented at check-in, a refund will be issued to the original card, and payment will need to be made in person using Chip and Pin, Apple Pay, or Google Pay followed by a £50 pre-authorisation.
Are children allowed in the bar?
We are a family friendly hotel and children are allowed in all our bars and eateries (except the Moet & Chandon Champagne Bar) when accompanied by an adult
What time is Afternoon Tea served?
We have tables at 12pm, 2pm and 4pm. You will have 1 hour and 45 minutes at your table and we ask that you please arrive on time for your reservation to ensure you enjoy the full experience
Do you do vegetarian | vegan | gluten free | diabetic friendly afternoon tea?
Yes, we are able to cater for specific dietary requirements where possible and we require at least 48 hours notice
Do you serve lunch in the Coast Restaurant?
We only serve lunch on Sundays in the Coast Restaurant but we have the Martello Bar menu available 7 days a weeks for lunches and this can be enjoyed indoors or outdoors (weather permitting)
Can non residents use the bar and restaurant?
Yes, our hotel bars and eateries are open to non residents
Do you serve room service breakfast?
We are currently unable to offer room service breakfast at the present time
What time is breakfast?
Breakfast is served:
Monday to Friday 6:30 to 10:00
Saturday, Sunday and Bank Holidays 7:00 to 11:00
Are you wheelchair friendly?
Yes, you can access the reception area and ground floor via a ramp and we have a lift to our other floors
Do you have parking?
Yes, we offer free parking to our guests and customers
Do you have a car charging port?
No, sadly we do not have this facility
Can I leave my car at the Hotel for the day?
Yes by leaving your car registration at reception
Do guests have to pay to use the Spa & Leisure facilities?
The Spa and Leisure facilities are a complimentary offer for our hotel residents. These can be used 2 hours before check in and up to 1pm on the day of departure.
Can we book a round of golf?
Yes by calling the Club House directly on: 01303 233745
Can non members use the leisure facilities?
Yes, please contact the Leisure Club on 01303 267441 for details
Can you store our luggage?
Given the current pandemic, we are unable to store any luggage
Do you have bicycle storage?
We are unfortunately unable to store bicycles at the hotel and they are not permitted in the bedrooms
Do you have an onsite florist?
We do not have an onsite florist but there are florist available in the local area that will be happy to assist
How far is the closest beach?
We are located on the seafront with a pebble beach located just across the road