Covid-19

The health and safety of our guests and staff are of paramount importance to us and we ask that you please adhere to the policies we have put in place to ensure your stay and visit with us is a safe one and also owing to the significant shortage of staff in the hospitality industry, it is fundamental that we safeguard the team we have available to ensure we are able to provide you a service.

Whilst we would like for you to enjoy the 5-star service you have come to love at the 4-star Hythe Imperial, some of our usual services have been put on hold as your safety comes first as well as all the staff.

Below is a list of what we have undertaken so far and will be updated should any changes occur.

Please be aware that our hotel check-in time is from 4.00pm, but we cannot always guarantee your rooms will be ready and there may be up to an hour delay on this time and all guests must be checked out by 11.00am. We are unable to offer early check-in or late check-out until further notice.

There will be no end to this virus if we do not take responsibility; it’s now up to all of us to keep safe.

All our measures will be reviewed on a monthly basis so please keep a close eye on this page.

Last update 02.05.2022

More details on our Covid-19 measures

Behaviour

Since we have reopened the majority of our guests have been well behaved, but there is the minority that have been abusive towards the hotel’s management and staff whilst trying to ensure all are safe whilst at the hotel.

We would respectfully ask that all guests pay particular attention to the following;

We expect all guests to behave in a family-friendly manner. Profanity and unruly behaviour are offensive to other hotel guests and staff and will be cause for ejection without refund.

Hythe Imperial Hotel has a zero-tolerance policy in which it will refuse to admit or refuse service or accommodation in the hotel or may remove a person who: while on the premises of the hotel acts in an obviously intoxicated or disorderly manner, destroys or threatens to destroy hotel property, or causes or threatens to cause a public disturbance; or refuses or is unable to pay for the accommodations or services.

The hotel reserves the right to limit the number of persons who may occupy a particular guest room in the hotel and may only allow registered guests to use its facilities. A person who negligently or intentionally causes damage to the hotel or any furniture or furnishings within the hotel shall be liable for damages sustained by the hotel staff, including the hotel’s loss of revenue resulting from the inability to rent or lease rooms while the damage is being repaired. Should this damage come to light after the guest has departed, the Hotel reserves the right to charge the guest’s credit card.

No exceptions will be made and we appreciate your cooperation on this matter.

Public Areas

  • Hand sanitiser stations are situated around the hotel and clearly marked and available for guests to use.
  • Enhanced cleaning practices have been undertaken in conjunction with Diversey our chemical provider in all public areas, washrooms and lifts.
  • We will not be offering concierge services at the present time.
  • We will not be able to store your luggage or carry it to your room for you.
  • Increased cleaning frequency in all public areas, two hourly checks of all washrooms, staircases, door handles, etc.
  • We ask that you please use the toilet facilities in your bedroom where possible and not use the public toilets on the ground floor.
  • We have enhanced staff members’ safety with personal protective equipment and training.
  • Sanitised key cards for entry to your room.
  • There is a guest lift available on the ground floor that will be cleaned every two hours.
  • We ask that you social distance whilst using the lift and only members of the same party may use the lift at any one given time. However, we recommend that you use the stairs as we cannot guarantee who has used the lift in between our cleaning regime.

Menus

  • Menus will be cleaned after each use.
  • All our menus are available on our Hythe Imperial Hotel App.
  • Room Service – food orders will be available 24 hours as per usual.

Breakfast

  • We are operating a buffet style breakfast.
  • Our service may be slower than normal as we try to accommodate all our guests and we ask that you be patient with us.
  • The hotel will also not be doing room service on high occupancy days.

Dinner in the AA Rosette Coast Restaurant

  • We ask that payment is made by card where possible and our card machines will be disinfected after each use.

Bedrooms

  • Once you have checked into your room, our housekeeping team will not enter your room until your departure. This is for the safety of our staff and also due to the recruitment shortages in the hospitality industry. 
  • Should any team member need to access your room at your request, we will ask that you please vacate the room whilst they investigate/fix the fault.
  • Please contact reception on 0 to request extra towels and other amenities.
  • Once the room has been cleaned and disinfected, no staff member will enter the rooms to ensure that when you check-in, you are entering a clean and safe room.
  • All paper amenities have been removed from the rooms and these can now be found on our app. If you are unable to access our app during your stay, please contact reception, who will be happy to arrange for a sterilised copy to be sent to your room.
  • Please refer to our app on how to work the air conditioning unit in your room.
  • Please be aware that our hotel check-in time is from 4.00pm, but we cannot always guarantee your rooms will be ready and there may be up to an hour delay on this time and all guests must be checked out by 11.00am. We are unable to offer early check-in or late check-out until further notice.
  • Room Service – food orders will be available 24 hours as per usual.

Staff Measures

  • We have compiled a full set of operational standards and guidelines that all staff will be adhering to.
  • We will be reviewing and updating our standards every month.
  • Hand sanitiser will be supplied for all staff to access.
  • Full protective training will have taken place for each staff member prior to them being allowed to work in their respective departments.
  • Frequent cleaning of staff resting areas will be in place.
  • A health and safety briefing will take place prior to each shift to update staff on any changes to safety guidelines.
  • Please be aware our first aid staff have the right to refuse to help if they do not feel confident or at risk. We will however offer plasters and dressings to self-administer for any minor injuries.

Spa & Leisure Facilities

The Spa and Leisure facilities are open, but with limited spaces so please refer to their website as per the link below.

Please keep up to date with all the measures we will be putting in place, on our website.

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